FAQ

A debit prepaid card is a fully featured VISA debit card. There are both virtual and plastic debit prepaid cards. You can use the plastic cards to make payments at stores and other market outlets all over the world and withdraw money from ATMs. The virtual cards are used for making Internet purchase payments (Internet-stores, various Internet services). You can order 3 virtual and 3 plastic cards (each for one currency) in EUR, USD or GBP.
To order a debit card you should just fill in the profile in personal account, after that, you will be able to order virtual and plastic prepaid cards in the Personal Area or on the main page of the TierraPay service.

You can order a card from any country of this list.

Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, CURACAO, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands (Malvinas), Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guyana, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, the former Yugoslav Republic of, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Province of China, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Virgin Islands, British.
You will see the virtual card in your account (My cards) within 1 minute after payment. The plastic card is delivered free of charge by mail (standard delivery) and usually takes up to 12 working days in Europe. Longer periods are applicable outside of Europe, depending on local services. You can also use express delivery (up to 9 days) for 85 USD / 80 EUR / 60 GBP.
In order to activate the card dial +44 113320 0952 and press "1"; to choose English press "1" once again, enter the 16-digit number and then press "#". Then enter you date of birth in DAY-MONTH-YEAR format (for example, if you were born on May 3, 1975, enter 030575), and press "#" and you will hear your PIN number. Make sure you have written it down, but don't disconnect! Then press "1" to activate your card. Your card is active now! In addition, you can always find your PIN number in your Profile when clicking Show Card Details.
For verified users, the daily limit of the replenishment is $ 20000 / € 20000 / £ 16000. The number of replenishments is 5 times a day. For non-verified users, the total card limit is $ 990 / € 990 / £ 990. It does not depend on whether the card is plastic or virtual.
You can use your plastic card TierraPay to withdraw cash from ATMs worldwide. Cash withdrawal fee $ 3.50 / £ 2.25 / € 2.75. Verified customer can make to 5 withdrawals per day, the maximum amount for 1 removal - 10000 $ / 10000 € / 8000 £, just a day, you can remove 20000 $ / 20000 € / 16000 £. Unverified users can withdraw cash 2 times a day, no more than 990 $ / 990 € / 990 £ per withdrawal and no more 990 $ / 990 € / 990 £ for all time.
The monthly card servicing fee is $1 / €1 / £1, depending on the card currency. Besides, there is a 3% currency conversion fee if the payment is made in currency different from the card one. Please, remember about it!
If your plastic card was lost or stolen, immediately contact us by e-mail: [email protected] We will block it and order re-issue.
If you are not a "verified user", the maximum balance on the card can be 990 EUR (Depending on the currency of the card), in the opposite case, the card is unlimited.
The number of transactions and their maximum amount is not limited.
These cards do not support 3d-secure, and are not suitable for payment in most shops of the Russian Federation. Perfectly suitable for payment in the European stores and services.
Exactly 36 months since the creation of the virtual cards.
Each client can order only 6 Visa cards - 3 plastic and 3 virtual ones in USD, EURO and GBP respectively.
In order to confirm your data, You will need to provide 2 types of documents:
1. Valid identity document of the state sample in high quality image. The following documents:
- travel passport (page with photo, 2 pages);
- passport (page with photo, 2pg);
- driver's licence (both sides).
2. In proof of residency acceptable documents include:
- Bank statement;
- receipt for payment of utilities;
- tax Declaration.
Important: to avoid delays in the review of the documents ensure that these documents:
- clearly visible (watermarks allowed);
- high quality color images with a resolution of 300dpi or higher;
- not expired.
As a rule, check of your documents should not take longer than a few days. If we are experiencing a large number of new users, the processing time can be significantly slowed down. Please be patient and we will contact you by e-mail, if we need more information from you.
You can. Except for Russian PayPal accounts. Unfortunately, Russian PayPal accounts accept the card.
This data will be available in this card statement in your Profile. 
You can get the following card information a few seconds after the payment is made: bank card number, CVV2 code and expiry date (this data can be found in your Profile).
You can pay for the prepaid Visa cards using the system WebMoney (we have a "Certificate of seller"), through the system Yandex Мoney system, at a very attractive price.
We also accept payment through OKPAY and Perfect Money. Our service keeps pace with the times and now anyone can buy a virtual card for Bitcoin. Prepaid card will be generated automatically after receipt third confirmation of payment from the network.
There is a Card Statement button for each of your cards in your Profile. You will be able to see all the card operations within 5 seconds after the button is pressed.
The funds returned to the card within a maximum of 30 days. This is usually 3-4 days.
You can make card-to-card transfers from any of your other prepaid cards or using PayPal , Skrill and other payment systems.